Welcome to LitterSmart. By accessing our website and purchasing our products, you agree to the following Terms & Conditions. Please read this document carefully as it outlines your rights and obligations as a customer.
1. General Information
These Terms & Conditions apply to all purchases made through LitterSmart.shop.
By placing an order, you confirm that you are at least 18 years old and legally able to enter into a binding contract.
We reserve the right to update these terms at any time. Changes will be effective immediately once posted on our website.
2. Product Use & Responsibility
All automated pet appliances and accessories sold by LitterSmart must be installed and operated strictly in accordance with the manufacturer’s guidelines provided in the manual or on our support pages.
The proper placement and setup of self-cleaning systems are the customer's sole responsibility.
LitterSmart is not responsible for damages, property loss, injuries, or accidents caused by misuse, improper setup, or unauthorized modifications of the equipment.
3. Pricing & Payment
All prices are listed in USD and are subject to change without prior notice.
Payments are processed securely through our authorized payment processors, which accept major credit cards and other linked payment methods.
In case of pricing errors or discrepancies, LitterSmart reserves the right to correct errors and cancel or adjust orders as necessary. If an order is canceled due to a pricing error, a full refund will be issued promptly.
4. Orders & Availability
Orders are considered confirmed once you receive an order confirmation email from us.
If a product is temporarily out of stock or unavailable, we will notify you immediately and may offer alternatives or a full refund.
We reserve the right to decline or cancel any order if fraudulent activity is suspected.
5. Shipping & Delivery
LitterSmart currently ships to the United States only.
Delivery times depend on the selected shipping option and may vary based on carrier conditions.
Customers must ensure that ground deliveries can be accepted at the destination address. Detailed shipping guidelines are provided in our separate Shipping & Delivery Policy.
6. Returns & Refunds
Returns are accepted within 30 days of delivery, provided the item is unused, clean, and returned in its original packaging.
Customers are generally responsible for return shipping costs unless the product is confirmed defective or damaged upon arrival.
Full details and instructions for initiating a return are available on our dedicated Return & Refund Policy page.
7. Warranty Coverage
Most appliances are covered by a 1-Year Limited Warranty against mechanical and electrical defects under normal use.
Warranty coverage specifically addresses manufacturing flaws and component failure.
Damage caused by misuse, accidents, improper setup, or unauthorized repairs or modifications is not covered by this warranty.
For warranty claims, proof of purchase is always required.
8. Liability Disclaimer
LitterSmart is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, even if we have been advised of the possibility of such damages. Customers assume full responsibility for the selection, proper installation, operation, and maintenance of their purchased equipment.
9. Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of the State of New York, USA.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in New York.
10. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
LitterSmart
65 Vrooman Ave, Amsterdam, New York 12010, United States
Phone: +1 363 204 2944
Email: contact@LitterSmart.shop