At LitterSmart, we understand that purchasing large, automated pet appliances and specialized supplies requires clear handling and assurance. This policy explains how we manage shipping, delivery, and our product warranty coverage so you can shop with complete confidence.

1. Shipping Coverage

We currently ship within the United States only (including the lower 48 states, Alaska, and Hawaii, where specific surcharges may apply).

Carrier Usage: All products are shipped using trusted national carriers, such as FedEx, UPS, or USPS, to ensure safe transportation.

Handling of Appliances: Due to the size and weight of our main appliances (e.g., self-cleaning litter systems), these items will ship via ground service in dedicated, protective packaging.

Multi-Item Orders: If your order contains both a large appliance and small accessories, they may ship in separate packages and arrive on different days.

2. Shipping Options & Costs

LitterSmart offers competitive shipping rates based on your order subtotal.

Free Shipping: Available for all orders over $100.00. Estimated delivery within 5–10 Business Days (Standard Ground).

Standard Ground: For orders up to $99.99. Estimated delivery within 5–10 Business Days.

Expedited Shipping: Available as an upgrade option for faster delivery, estimated within 3–7 Business Days.

Every order includes tracking updates, so you know exactly where your shipment is at all times.

3. Order Processing

Processing Time: Orders are processed and prepared for shipment within 24–48 hours (1–2 business days) after payment confirmation.

Tracking Notification: Once shipped, you will receive a tracking number by email.

Peak Season: Please allow extra processing time during holidays or peak seasons.

4. Delivery Guidelines

Customer Inspection is Required: Customers are strongly encouraged to inspect their shipment immediately upon delivery.

Damaged Packaging: If there is visible damage to the packaging, note it on the carrier’s delivery receipt before signing.

Damaged or Defective Product: If your product arrives damaged or defective, contact us immediately for assistance.

Delivery Exclusions: Services such as inside delivery or installation are not included and must be arranged and paid for separately through the shipping carrier.

5. Product Safety & Handling

Our appliances are securely packed. While they are large, they do not require specialized freight equipment for unloading (most units are around 20–30 lbs). We recommend having adequate assistance available to safely bring the package inside your home.

6. Warranty Coverage

At LitterSmart, every major appliance comes with manufacturer-backed warranty protection.

Standard Coverage: Our appliances typically include a 1-Year Limited Warranty covering the electrical and mechanical systems.

What’s Covered: Manufacturing defects, mechanical breakdowns, and electrical system failures under normal use.

Exclusions: Damage caused by misuse, accidents, improper setup, or unauthorized repairs.

How to Claim: Contact our support team with proof of purchase and product details. We will guide you through the warranty process.

7. Customer Support

If you have questions about shipping, delivery, or warranty coverage, our dedicated support team is here to help:

Phone: +1 363 204 2944

Email: contact@LitterSmart.shop

Support Hours (EST)

Mon–Fri: 9:00 AM – 6:00 PM

Sat: 10:00 AM – 4:00 PM

Sun: Closed